Privacy Policy

Last updated: 02-03-2026 At Alternative Eco Solutions (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. As a distinguished leader in the UK’s renewable energy sector and an award-winning solar company, we specialise in delivering efficient, sustainable energy solutions for residential and commercial clients across the United Kingdom. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

About Us

Founded in 2020, Alternative Eco Solutions has successfully completed over 4,000 solar installations nationwide. Our mission extends beyond installation — we are dedicated to supporting a seamless transition to green, renewable energy through innovative solar technology and expert project delivery.

Information we collect

We may collect and process the following types of personal data:

• Identity Data: name, title.
• Contact Data: email address, telephone number, postal address.
• Property & Installation Data: property details, roof specifications, energy usage information, survey notes and installation requirements.
• Technical Data: IP address, browser type, device information, and website usage data.
• Marketing Data: preferences regarding marketing communications.
• Financial Data: billing address and payment-related information where applicable.

How we use your information

• To provide solar consultation, surveys, installation, and aftercare services.
• To prepare quotations and manage renewable energy projects.
• To communicate with you regarding enquiries or ongoing installations.
• To process payments and manage contracts.
• To send marketing communications where you have provided consent.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations.

Lawful basis for processing

• Consent – when you opt in to receive marketing communications.
• Contractual necessity – to fulfil installation contracts and service agreements.
• Legal obligation – to comply with industry regulations and statutory requirements.
• Legitimate interests – to operate and improve our renewable energy services responsibly.

Sharing your information

We do not sell your personal data. We may share your information with:

• Accreditation bodies and regulatory authorities where required.
• Installation partners, engineers, and subcontractors involved in delivering services.
• Finance providers where financing options are requested.
• IT service providers and software platforms supporting our operations.
• Professional advisers such as legal representatives and accountants.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, warranty, and regulatory requirements. Installation and contractual records may be retained in line with statutory obligations. Marketing data will be retained until you withdraw consent.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to data is restricted to authorised personnel and trusted partners who require it to perform their duties.

Your rights

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your data (subject to legal obligations).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time where consent is relied upon.

To exercise any of these rights, please contact us using the details below.

Cookies & website use

Our website uses cookies and similar technologies to enhance user experience and collect analytical data. You can control cookies through your browser settings; however, disabling cookies may impact certain website functionality.

Contact Information

Alternative Eco Solutions Email: info@alternativeecosolutions.co.uk Phone: 0800 3345638 Registered Address: 38a Chigwell Lane, Loughton, Essex, IG10 3NY You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: www.ico.org.uk.